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Accessing Chat Settings

Navigation: Communications > Chats > Settings

  1. From the bottom navigation bar, click Communications
  2. Click Chats
  3. Click Settings 

     

Basic

  1. Set Chat to Active: Check the box to the left of Set Chat to Active to enable your website visitors to chat with you directly from your website

    Tip: When your chat is Active, the Let’s Chat image will display. When your chat is set to Inactive, an offline image will display.

    Tip: Remember to scroll down to the bottom of the page and click Save Changes anytime you want to activate or inactivate a chat.

  1. Email Contact: Enter the email address you want to use to receive messages when your chat is offline



Display Settings

  1. Review the default images that will indicate when you’re online and offline 
    1. Online Image: If you want to use a custom online image, select Choose File or drag and drop the file into the designated area.

      Tip: The recommended size for online and offline images is 280 x 96 pixels. 

    2. Offline Image: If you’d like to upload a custom offline image, select Choose File or drag and drop the header image into the designated area.

  1. Fireworks does not include a default chat header image. If you want to upload a header image, select Choose File or drag and drop the file into the designated area.

    Tip: The recommended size for the header image is 400 x 96 pixels.



Embed Code

  1. Copy and paste the code snippet where you’d like a chat image to display on your website
  2. Click