Viewing a Text Conversation

Navigation: Communications > Texts > Conversations

1. From the the bottom navigation bar, click Communications
2. Click Texts. The Text Manager will display.
3. Click Conversations. The Conversation Manager will display.
4. In the Search field, enter the name of the text conversation you want to view or scroll through the list of texts on the page
5. Click the name of the text. The text recipient’s conversation will display.
   
   Tip: You will not be able to view the conversation between the text recipient and other staff member(s) if you have not been assigned the appropriate text permissions.
   
    
   
   

1. 1. The New Text box enables you to enter a text 
   2. The character count will display the number of characters in your text
   3. The text recipient’s response(s) will display on the left side of the page
   4. The staff member(s) response(s) will display on the right side of the page
   5. The initial text that was sent to the text recipient will be centered at the bottom of the page (unless the text recipient sent you the initial message)
   6. The date and time will display in the bottom right corner of the text