August 31, 2021
ENHANCEMENTS
Bulk Update
You can now copy Bulk Update packages!
Championed by: Fire Engine RED team
Scheduled Imports
When a scheduled import fails because it couldn’t find a file to process, you will now receive an email notification stating “No file was available for import”.
Championed by: Fire Engine RED team
BUG FIXES
If a Bulk Update job is unable to update a record’s custom field data, the record will be listed as “Not Updated”.
Reported by: Fire Engine RED team
When using Bulk Update to change a one-to-one custom field, Fireworks will now add the custom field if a record does not already include it.
Reported by: Fire Engine RED team
When responding to a text conversation, you will no longer see the warning “Phone Type is not mobile” for records that have mobile phone numbers.
Reported by: Fire Engine RED team
August 17, 2021
ENHANCEMENT
Texts
The Texts Manager table now displays the date and time a text was sent.
Championed by: Fire Engine RED team
BUG FIXES
When a record’s primary email address bounces, you can now select any other active email in the record as the new primary address.
Reported by: Coastal Alabama Community College
Imports that include an existing email address will now automatically set the address you desire to the primary address.
Reported by: Itawamba Community College
August 3, 2021
BUG FIXES
In two-way text conversations, an error will no longer display if the same phone number is saved twice in the recipient’s record.
Reported by: Cleveland Community College
Smart Searches that include “Custom Field” or “County” conditions now run successfully.
Reported by: University of Southern Indiana
Imports will run successfully even when “Score” fields are empty within a record.
Reported by: Coastal Alabama Community College
Smart Search conditions using linked groups now populate custom fields as expected.
Reported by: The Fire Engine RED Team
July 19, 2021
MAJOR FEATURE ENHANCEMENT
One-to-One Custom Fields
This new functionality will enable you to create a custom field that allows you to store only one value per record. If a new value is imported or added manually, the previous value will be updated.
Please contact fercares@fire-engine-red.com if you’d like to have one-to-one custom fields added to your CRM or if you have any questions about this new functionality.
Championed by: Cape Fear Community College
OTHER ENHANCEMENT
Import Conversions
When building an import, you can now select a conversion to truncate from the right, as well as the left.
Championed by: La Roche University
BUG FIXES
Text delivery errors now display the correct error message.
Reported by: Central Oregon Community College
When building an Export package, the Birth Date field now populates as expected.
Reported by: Cape Fear Community College
June 22, 2021
MAJOR PERFORMANCE ENHANCEMENT
We’ve made major performance improvements to Email Manager, enabling the page to load faster and more efficiently.
Championed by: University of Wisconsin, River Falls
BUG FIXES
Empty files are now moved to the expected destination folder when an Import process has completed.
Reported by: Medical University of South Carolina
Transcript comments now import as expected.
Reported by: Snow College
Bulk Update jobs that include Actions and Counselor Assignments now process as expected.
Reported by: Medical University of South Carolina
June 14, 2021
BUG FIXES
When selecting date values, the AM/PM button is once again visible.
Reported by: Fire Engine RED Team
Reports now return the proper results for newly added Custom Field Values.
Reported by: Lift Academy
Files are now moved to the expected destination folder when an Import process has completed.
Reported by: Columbia Basin College
May 25, 2021
ENHANCEMENT
Chats
If another staff member creates a new record from a chat while you’re viewing the conversation, the page will automatically update with a link to the new record.
Championed by: Fire Engine RED Team
BUG FIXES
When using a valid file to run an import package, you will no longer receive an error message that the file is missing.
Reported by: Fire Engine RED Team
Password Reset emails are now sent as expected.
Reported by: Dawson Community College
Email campaigns and Exports that are set to use notifications now work as expected.
Reported by: Wake Forest School of Law
May 11, 2021
ENHANCEMENT
Chats
When viewing an unanswered chat at the same time as another staff member, a warning message will now display to help avoid sending two responses.
Championed by: Cape Fear Community College, Davis & Elkins University
BUG FIX
When sending texts, the error message “Too many existing binds” will no longer appear.
Reported by: Central Oregon Community College
May 6, 2021
BULK UPDATE
Bulk Update is now available in your Fireworks instance!
This new tool enables you to modify records in batches without running an import.
Currently, only select fields can be added, updated, or deleted. More fields and functions will be added in the future.
You’ll find Bulk Update in the Tools menu. For instructions on how to use this new tool, go to the Fireworks Knowledgebase.
If you need additional assistance or training, please contact fercares@fire-engine-red.com.
April 27, 2021
IMPORTANT ANNOUNCEMENT
Bulk Update is almost ready for you to use. We’ll be scheduling a special release with this new functionality within the next 14 days.
ENHANCEMENTS
Custom Fields
To prevent confusion and mismatched data, a Custom Field name cannot be edited once it’s saved. To make a change, you will need to delete the Custom Field name and create a new one.
Championed by: The Fire Engine RED Team
Applications
When Application Type is changed, Fireworks will only populate new component entries that were not already available in the previous Application Type. This will prevent duplicate, empty components.
Championed by: Fire Engine RED team
Smart Search
The Smart Search builder will now warn you if you attempt to save a search with an incomplete condition.
Championed by: Fire Engine RED team
BUG FIXES
Country names now export as expected, even when using a crosswalk that does not map all of the countries in your list.
Reported by: Vaughn College
When attempting to save a crosswalk with a missing required field, you will now receive a validation error message, and the crosswalk will retain all of the entered values.
Reported by: La Roche University
April 13, 2021
ENHANCEMENTS
Chats
You can now create a student record directly from an active Chat screen without leaving the conversation.
Championed by: Fire Engine RED team
Chats
When viewing a Chat, the conversation will automatically update if another staff member replies to the student.
Championed by: Cape Fear Community College
Imports
Import jobs that fail will list the reason for the failure in a new column in the Import Manager.
Championed by: Fire Engine RED team
Smart Search
The new “Count Results” button will give you a quick record total for a Smart Search.
Championed by: Fire Engine RED team
Records
When manually updating a record, the Social Security Number field will only accept valid SSNs. If the input is invalid, an error message will display.
Championed by: Fire Engine RED team
BUG FIXES
Padding-Left conversions are now applied when used in Import field conversions.
Reported by: Abraham Baldwin Agricultural College
Employment relationship information now imports with the expected Primary/Active markers.
Reported by: Andrew College
To prevent mixing up statuses, phone numbers are no longer editable once saved.
Reported by: St. Andrew’s College
COMING SOON!
Bulk Update will be available on Tuesday, April 27! This new tool will enable you to update select fields in batches without using an import or having to edit them individually.
March 30, 2021
ENHANCEMENTS
Texts
Text message summaries will now list recipients to whom the message was sent, but could not be delivered.
Championed by: Fire Engine RED team
Imports
When creating or running a package using a file with duplicate or reserved column headers, a warning message will now display informing the user about the problem.
Championed by: Fire Engine RED team
BUG FIXES
Email addresses that previously bounced or were reported as spam will retain their status even if they are re-imported.
Reported by: Fire Engine RED Team
All Person Records will show a user’s preferred Summary fields.
Reported by: University of the Virgin Islands
Relationship Imports will no longer map to the ID numbers of deleted Organization Records.
Reported by: Passaic County Community College
Exports will include all related schools that satisfy the Output and Filter settings in the Export package.
Reported by: Western Nebraska Community College
March 16, 2021
ENHANCEMENTS
Scheduler
When creating a new job in Scheduler, the “Override Action date with the date when this job runs” setting will be turned on by default.
Championed by: Fire Engine RED team
Columns and Sorting
When viewing large lists of items, Fireworks will now automatically save your column display/sorting settings.
Championed by: Fire Engine RED team
Table Filters
Fireworks will no longer display your last filter when returning to a page.
Championed by: Fire Engine RED team
BUG FIXES
Chat messages are now displaying properly on iOS devices.
Reported by: Central Oregon Community College
Fireworks will no longer send multiple failure notification emails when a single job fails.
Reported by: Coastal Alabama Community College
March 2, 2021
MAJOR PERFORMANCE ENHANCEMENT
Smart Search
We’ve made major performance improvements to Smart Search queries, enabling us to return your search results 10x faster!
OTHER ENHANCEMENT
Imports & Exports
When using Case Mix conversions in an import or export package, the first letter after a hyphen will also be capitalized.
Championed by: Barton College
BUG FIXES
When viewing the import job summary for newly created records, the new records will now be listed as “Created” instead of “Updated”.
Reported by: Lake Erie College
When marking a copied letter as “Printed,” the status will now display as expected.
Reported by: Marion Military Institute
February 18, 2021
MAJOR PERFORMANCE ENHANCEMENT
Emails
We’ve made major performance improvements to Emails, enabling us to launch your emails faster and more efficiently.
OTHER ENHANCEMENT
Letters
Previewing a letter now displays an accurate PDF version of the letter, including the exact layout and page breaks.
Championed by: Wake Forest Law
BUG FIXES
When using Quick Search, entering double spaces will no longer prevent the search results from being returned.
Reported by: The Fire Engine RED team
Import conversions now work as expected.
Reported by: La Roche University
Importing Financial Aid Award data now populates the correct award components and award count.
Reported by: La Roche University
February 2, 2021
MAJOR PERFORMANCE ENHANCEMENT
Quick Search
Quick Search now returns results in a matter of seconds! We appreciate your patience.
OTHER ENHANCEMENT
Letters
When adding an address to a letter, you can now dynamically format the address using all of the available data for Address fields 1-4 by inserting the following new merge tag into the letter:
[[Address Full Person::PRIMARY]]
Championed by: Lake Erie College & Wake Forest Law
BUG FIXES
Text alignment in mailing labels will now be consistent with the layout in the text editor.
Reported by: Marion Military Institute
When import jobs fail due to file format issues, the system will no longer send multiple email failure notifications.
Reported by: Coastal Alabama Community College
January 19, 2021
ENHANCEMENT
Emails
When viewing a sent email, you can now see additional data, including bounce codes and URL clicks.
Championed by: Fire Engine RED team
BUG FIX
When importing activity data, the value for “Plan to participate in college?” now imports as expected.
Reported by: Lake Erie College
January 5, 2021
ENHANCEMENTS
Imports & Exports
The “Published” status for import and export packages has been changed to “Ready”.
Championed by: Fire Engine RED team
Smart Search
You can now search date fields for dates that are today (e.g., Birth Date).
Championed by: Davis & Elkins College
BUG FIX
When importing addresses, State and County values are not saved if the Country is not the United States or Canada.
Reported by: Lake Erie College
December 8, 2020
ENHANCEMENT
Emails
When creating an email, you can now select multiple recipients without using a Smart Search.
Championed by: Wake Forest Law
BUG FIXES
When updating organization records via an import, duplicate relationships are no longer created.
Reported by: Fire Engine RED team
During an import, application components are no longer overwritten by blank or default values.
Reported by: Fire Engine RED team
When “Send only to Relationships” is enabled, emails will now send if more than one record in the Smart Search is related to the same record.
Reported by: University of Wisconsin–River Falls
Smart Searches now automatically run for users who have permissions to view but not edit.
Reported by: Central Oregon Community College
State and County values are automatically deleted when the Country is manually updated to a value that is not the United States or Canada.
Reported by: Lake Erie College
November 23, 2020
ENHANCEMENTS
Letters
Scheduled letters can now be edited.
Championed by: Lake Erie College
Smart Search
You can now view or copy a saved Smart Search without automatically running the search. To run the Smart Search, simply click “Run Search.”
Championed by: Fire Engine RED team
To increase the speed and performance of Smart Search, the “School” column has been removed from the Smart Search results table.
Championed by: University of Southern Indiana
BUG FIXES
Commas no longer shift data across columns in import error files.
Reported by: Penn State Dickinson Law & Lake Erie College
When importing “Opt-In Status” for email addresses and phone numbers, the “Opt-In Date” field now populates as expected.
Reported by: Clark Atlanta University
Names with and without accents (e.g., Maria and María) are now considered a match when importing records.
Reported by: Fire Engine RED team
When an address is updated, the county field now automatically updates as expected.
Reported by: Lake Erie College
After reaching the client-configured period of inactivity, users are now automatically logged out of Fireworks.
Reported by: Fire Engine RED team
When exporting, the associated action is now added to exported records as expected.
Reported by: University of Colorado Colorado Springs & University of Southern Indiana
November 10, 2020
ENHANCEMENTS
Letters
Letters now support additional fonts.
Championed by: Wake Forest Law
Reports
Text Message Activity is now available in reports.
Championed by: Central Oregon Community College
Texts
You can now include merge tags when sending texts.
Championed by: Cape Fear Community College
BUG FIX
When an imported record is merged, GPA data is no longer deleted.
Reported by: Davis & Elkins College
October 27, 2020
ENHANCEMENTS
Merge Tags
You can now format the Financial Aid Award Total merge tag to automatically include commas.
To use this feature, copy and paste this token:
[[FINANCIAL_AID_AWARD_TOTAL::FORMAT_COMMA]]
Championed by: Wake Forest Law
Texts
You can now copy draft and sent texts.
Championed by: Fire Engine RED team
BUG FIXES
When building an export package using a large smart search, the builder no longer times out.
Reported by: Fire Engine RED team
When running smart searches with a large number of results, the page no longer times out.
Reported by: University of Colorado Colorado Springs
October 13, 2020
ENHANCEMENT
Email
The email manager table now displays the date and time an email was sent.
Championed by: Fire Engine RED team
BUG FIXES
When sending an email, the “Send only to Relationships” feature now works as expected.
Reported by: University of Wisconsin-River Falls
When viewing a sent email with a large number of recipients, the page now loads as expected.
Reported by: Fire Engine RED team
September 15, 2020
ENHANCEMENT
People Manager
The column label for “High School” has been changed to “School”.
Championed by: University of Colorado Colorado Springs
BUG FIX
When merging two records, all documents will now be available in the merged record.
Reported by: Lake Erie College
August 18, 2020
ENHANCEMENTS
Action History
You can now delete actions from records.
Championed by: University of Colorado Colorado Springs
Duplicates
Exact match duplicate records that were previously marked as “Not Duplicates” will now automatically merge.
Championed by: Fire Engine RED team
Schools
School relationships now include additional options for Elementary School and Middle School.
Championed by: Brentwood Academy
BUG FIX
Chat notifications now display in Fireworks and other browsers as expected.
Reported by: Cape Fear Community College
August 4, 2020
ENHANCEMENT
Duplicates
To prevent an error when merging a duplicate record, the “Merge & Go to Record” and“Merge & Close” buttons cannot be clicked multiple times.
Championed by: Fire Engine RED team
BUG FIXES
“Invalid Date” no longer displays when a chat conversation is loading.
Reported by: Fire Engine RED team
Letters that have been marked as printed now correctly display as “Printed” on the manager screen.
Reported by: Lake Erie College
July 21, 2020
ENHANCEMENT
Emails
An email that is ready to send will now have a status of “Published.” An email that is incomplete will have a status of “Draft.”
Championed by: Fire Engine RED team
BUG FIXES
Emails with a status of “Draft” are no longer available for scheduling.
Reported by: Fire Engine RED team
When a problematic attachment prevents a test email from sending, an error message now displays as expected.
Reported by: University of Colorado Colorado Springs
July 7, 2020
ENHANCEMENTS
Chat
You can now enable notifications and receive them through your browser so you’ll never miss a new chat message when working outside of Fireworks.
Championed by: Fire Engine RED team
You can now go directly to a new chat by clicking the notification.
Championed by: Fire Engine RED team
Duplicates
When manually adding records, you will no longer have to review records that match solely on first name, last name, and postal code.
Championed by: Fire Engine RED team
For security purposes, the unsubscribe and resubscribe links now direct recipients to public-facing URLs.
Championed by: Fire Engine RED team
BUG FIXES
In Smart Searches, the “Relative – Is in range” condition now works as expected.
Reported by: Lake Erie College
Texts now automatically include a space before the opt-out content.
Reported by: Rowan College of Burlington County
June 23, 2020
ENHANCEMENTS
Global Navigation
You can now access the Fireworks Knowledge Base as well as email Client Care directly from the top navigation menu within Fireworks.
Championed by: Fire Engine RED team
Imports
Financial Aid and Action History fields that are automatically calculated upon import have been removed from the imports screen.
Championed by: Fire Engine RED team
Letters
When a letter is marked as printed, the status is now updated on the manager screen.
Championed by: Lake Erie College & Central Oregon Community College
BUG FIXES
The Quick Add and People Composer forms now display the same options for Student Type.
Reported by: Passaic County Community College
Symbols in school names now appear as expected in the footer of the chat window.
Reported by: Davis & Elkins College
The time displayed in the “Last message” field in the chat header now matches the time displayed in the last message within the chat.
Reported by: Fire Engine RED team
June 9, 2020
MAJOR PERFORMANCE ENHANCEMENT
Imports
We have made major performance improvements to our import capability. We have begun to roll out these improvements to various clients and plan to release this enhancement to all clients throughout the summer.
Championed by: Fire Engine RED team
NEW FEATURE
Live Chat
This new functionality enables you to chat with students (and others) 1-on-1 while they’re visiting your website.
Our Live Chat functionality will allow you to:
- Brand the interface for your school.
- Easily update your office’s chat status (online, offline) based on counselor availability.
- Chat privately with multiple students at the same time.
- Reference a student’s previous chats with your office.
- Provide students with a transcript of their chat.
For assistance using this new functionality, please contact fercares@fire-engine-red.com.
OTHER ENHANCEMENTS
Email
A warning message will now display if you try to edit a scheduled email.
Championed by: Fire Engine RED team
Scheduler
You can now see if a job is active or inactive on the Scheduler manager screen.
Championed by: Fire Engine RED team
BUG FIXES
When a staff record is inactivated, the End Date will now automatically populate preventing the record from reactivating overnight.
Reported by: Northwestern Polytechnic University
SFTP passwords can now be updated in import and export packages.
Reported by: Central Oregon Community College
May 26, 2020
ENHANCEMENTS
Reports
Running reports is now much faster! Reports that previously took minutes to run now take seconds.
Championed by: Fire Engine RED team
Communications
When selecting an individual recipient for an email, letter, or text, the recipient’s Student Status and Entry Term now display.
Championed by: Lake Erie College
Smart Search
To more accurately reflect the purpose of each field, we’ve updated the names of these fields:
“Query Composer” has been changed to “Smart Search Composer.”
“Edit Query” has been changed to “Edit Smart Search.”
“Query Name” has been changed to “Name.”
Championed by: Fire Engine RED team
Texts
When viewing a sent text, you will now see the full content of the original message.
Championed by: Fire Engine RED team
BUG FIXES
Smart searches that use the “does not contain any of (all)” condition now correctly references the selected value in the primary flag option.
Reported by: Cape Fear Community College
Imported transcript data now display on records as expected.
Reported by: University of Wisconsin-River Falls
County values have been updated to remove stray characters and punctuation.
Reported by: Fire Engine RED team
Source files no longer move when the SFTP settings are overridden during a manual import.
Reported by: University of La Verne, College of Law
In the Media Library, long media file names now wrap when viewing the media file in card view and no longer run off the card.
Reported by: Fire Engine RED team
COMING IN MID-JUNE
We’ll be releasing our new live Chat functionality which will enable you to chat 1:1 with visitors to your website in real time.
May 12, 2020
BUG FIXES
College transcript fields now import as expected.
Reported by: Central Oregon Community College
The People Manager screen now sorts on the Updated On column by default.
Reported by: Fire Engine RED team
You can now scroll to see all tabs on a student record.
Reported by: Fire Engine RED team
COMING SOON
We’ll be releasing our new live Chat functionality in June! This new functionality will enable you to chat 1:1 with visitors to your website in real time.
April 28, 2020
NEW FEATURE
Document Storage
This new functionality enables you to attach multiple files to a person record as well as view and download them. In addition, you can define and categorize files (e.g., transcripts, recommendations, essays), and search for persons based on document type.
For assistance using this new functionality, please contact fercares@fire-engine-red.com.
ENHANCEMENTS
Quick Search
Results now include data for Student Status and Entry Term.
Championed by: Lake Erie College
School Relationships
When selecting a school relationship on a student record, the results now include ID numbers.
Championed by: Lake Erie College
Tasks
The field label for “Category” has been changed to “Type” to more accurately reflect the field’s purpose.
Championed by: Fire Engine RED team
BUG FIXES
Deleted packages are no longer available when running an export.
Reported by: Gretchen Foster at Western Nebraska Community College
On the Sent Email screen, the “Use assigned counselor when available” option is now disabled.
Reported by: Fire Engine RED team
The match indicator in Duplicate Manager is no longer case sensitive.
Reported by: Fire Engine RED team
Imports no longer add a value of “01/01/0001” when no data is mapped to the ID Recorded Date field.
Reported by: Fire Engine RED team
The single recipient picker for Letters no longer displays duplicate records.
Reported by: Lake Erie College
April 14, 2020
ENHANCEMENTS
Imports
Exact file names are displayed in the Import Manager and Import Summary when wildcards (i.e. characters that will match any character or sequence of characters) are included in package settings.
Championed by: Fire Engine RED team
Reports
The “Definitions” tab has been renamed “Templates” to more accurately reflect the content and to make it consistent with similar tabs.
Championed by: Fire Engine RED team
BUG FIXES
Source file extensions are no longer case sensitive and now import as expected.
Reported by: Rowan College of Burlington County
Exports that include Action History now complete as expected.
Reported by: Clark Atlanta University
Scheduler notifications now send as expected.
Reported by: Fire Engine RED team
Source files on SFTPs now import as expected when scheduling from the Import builder.
Reported by: Davis & Elkins College
COMING VERY SOON
We’ll be releasing our new document storage functionality at the end of April! This new functionality will enable you to store, view, and download files on person and student records.
March 31, 2020
ENHANCEMENTS
Imports
When wildcards (i.e. characters that will match any character or sequence of characters) are included in package settings, all matching files are imported correctly.
Championed by: Fire Engine RED team
Password Security
Additional complexity (e.g. minimum of 8 characters, a mix of uppercase and lowercase letters, and a number) is now required when creating or resetting passwords.
Championed by: Fire Engine RED team
BUG FIX
Test Score Components now export correctly when a crosswalk is included in the package settings.
Reported by: University of the Virgin Islands
March 17, 2020
ENHANCEMENT
Email
You can now include an optional message when sending test emails.
Championed by: Fire Engine RED team
BUG FIXES
Text conversations now correctly indicate when all messages have been read.
Reported by: Itawamba Community College
Recipients without a primary name no longer interrupt email sends.
Reported by: University of Colorado, Colorado Springs
March 3, 2020
ENHANCEMENT
Letters
When viewing a generated letter, the original recipient list now displays.
Championed by: Fire Engine RED team
BUG FIX
Scheduled jobs now complete as expected when spaces are included between email addresses in the notification settings.
Reported by: Rowan College of Burlington County
February 4, 2020
ENHANCEMENTS
Email
You can now view the HTML content of a sent email by clicking on the Preview button.
Championed by: Fire Engine RED team
Exports
Inactive email addresses are now exportable.
Championed by: Fire Engine RED team
Reports
The Education Neighborhood field is now available when building a report.
Championed by: University of Southern Indiana
BUG FIX
Inactive options are no longer available in Tasks.
Reported by: Fire Engine RED team
January 21, 2020
NEW FEATURE
Workflow Tasks
You can now organize, track, and manage your recruitment and admissions tasks!
- Create tasks (e.g., call students, review applications, schedule events)
- Categorize tasks (e.g., communications, applicants, events)
- Assign tasks to yourself or other staff members
- Set priority levels (e.g., high, medium, low)
- Set deadline dates
- Monitor progress (e.g., complete, in progress, not started)
For assistance in implementing this new functionality, please contact fercares@fire-engine-red.com.
ENHANCEMENTS
Email
You can now populate a student’s assigned counselor in the Sender Name field.
Championed by: Fire Engine RED Data Team
Text Conversations
Incoming text messages will now display immediately in Conversations.
Championed by: Fire Engine RED Client Care Team
BUG FIXES
Crosswalk conversions are now correctly applied to exported values for Financial Aid Award Components and all Organization fields.
Reported by: Lake Erie College
Marketing email footers no longer display “0” when a country value is not selected in the email settings.
Reported by: Cape Fear Community College
January 7, 2020
ENHANCEMENTS
Email
Sent emails now save and display the original recipient list.
Championed by: Fire Engine RED Client Care team
Imports
You can now copy an import package, including field mappings, conversions, and sftp settings.
Championed by: Fire Engine RED Data team
COMING SOON
We’ll be releasing our new workflow Tasks functionality in late January/early February! This new functionality will enable you to:
- Create tasks (e.g., call students, review applications, schedule events)
- Categorize tasks (e.g., communications, applicants, events)
- Assign tasks to yourself or other staff members
- Set priority levels (e.g., high, medium, low)
- Set deadline dates
- Monitor progress (e.g., complete, in progress, not started)
Once this new functionality is released, our Client Care team will be happy to help you implement it!